Policies



Shipping

All items are shipped via UPS. Sorry, no international orders are accepted at this time. We calculate shipping based on weight and dimensions of package. Orders are typically processed within 3-5 business days, but we make every effort to get it out as soon as possible. All packages that are returned to Gone Local after shipment will incur a fee by UPS.

 

Pickup

We offer free local pickup! Simply select the pickup option at checkout, wait for the "your order is ready for pickup" option at checkout, and head to:
Andora's Bubble Tea Shop
516 State Street
Erie, PA 16501

Returns

We offer a 7-day return policy ONLY on items that were damaged during shipping. Sorry, no other returns can be accepted. To ensure you receive a refund, you must contact us prior to sending your product back at: kristen@gonelocalerie.com, subject line: Product Return.

 

Items must be sent back to:

 

Gone Local, c/o Kristen Santiago

1001 State Street #907

Erie, PA 16501

 

Replacement

If your item is damaged, contact us immediately. You have 7 calendar days to return an item from the date you received it. We only replace damaged items – all other orders are final. Please have your invoice ready when you call us so we can quickly look up your order. If you don’t have your invoice, don’t worry! We’ll help you look up your order and get an undamaged item to you as soon as possible.

 

Refunds

Sorry, no refunds. If your product(s) arrive damaged, we will replace them as long as you contact us within 7 days of receiving it.

 

Corporate Orders:

  • Payment due when the order is placed. Payment may be made via credit card, check, or ACH.
  • Prices listed include dropoff of entire order to one business location (min purchase of $199). Shipping via UPS or USPS is available for an additional fee. Average time in transit is 2-7 business days.
  • Faster shipping (overnight and 2-day) available for additional fees. Tracking numbers available upon request.
  • All listed prices (at www.gonelocalerie.com/business) are valid until December 31, 2021.
  • Return shipping: Packages that are returned to Gone Local (due to incorrect or incomplete address) will incur a repackaging and/or reshipping fee.
  • Canceled orders: Gone Local offers a "No Worry Pre-pay Guarantee" (except on custom orders). We'll issue a credit without an expiration date that can be used on future orders with us. All customized orders cannot be canceled once payment is received.

 

Contact Us

If you have any questions on how to return your item to us, contact us.